Privacy Policy

Effective Date: May 22, 2026

JLB Foundation Repair & Basement Waterproofing ("JLB," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website at jlbfoundationandwaterproofing.com, how we use it, and how we protect it.

Information We Collect

When you submit a contact form, request a free estimate, or use our online chat, we collect:

Contact information: your name, phone number, email address, and mailing address
Property details: your zip code, city, state, and any description of foundation or waterproofing issues you provide
Service interest: the type of service you're inquiring about (foundation repair, waterproofing, crawlspace encapsulation, drainage, or concrete leveling)
Technical data: the page URL you submitted from, your browser type, and the time of your visit

We do not collect financial information, Social Security numbers, or any sensitive personal data through our website.

How We Use Your Information

We use the information you provide solely to:

Respond to your service request and schedule a free estimate
Contact you by phone, email, or text message about your inquiry
Route your request to the correct JLB service team (Kansas City metro or Des Moines metro)
Improve our website and services

Your information is processed through our lead routing system, which securely delivers your request to our team. We do not use your information for any purpose unrelated to your service inquiry.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only with:

Our service team: JLB employees and contractors who need your information to respond to your request
Service providers: third-party tools we use to deliver your inquiry (email delivery, SMS notifications, and secure data storage), all of which are contractually required to protect your data
Legal obligations: if required by law, court order, or governmental regulation

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Form submissions are transmitted over HTTPS encryption and processed through authenticated, rate-limited systems with spam filtering.

Cookies and Analytics

Our website may use cookies and analytics tools to understand site traffic and improve user experience. These tools collect anonymous usage data (pages visited, time on site) and do not identify you personally.

Your Rights

You may request to view, correct, or delete the personal information we hold about you at any time. To make a request, contact us using the information below.

Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

JLB Foundation Repair & Basement Waterproofing
111 NE 72nd St, Ste 111, Kansas City, MO 64119
Phone: (816) 408-3651
Email: Contact Form